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Right of withdrawal

  1. Right of withdrawal of the consumer

If the contractual partner is a consumer, he is legally entitled to a 14-day right of withdrawal. Within this period you have the possibility to revoke this contract without giving reasons. The revocation period begins with the day of receipt of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration.

You can use the attached Sample cancellation form which you can find under the point revocation on our website. www.katocut.com find

In order to comply with the revocation period, you are obligated to send the Cancellation form before the expiry of the withdrawal period.


  1. Consequences of revocation

If you cancel this contract, we must refund any payments we have received from you within fourteen days of the day we receive the goods.

We therefore have the right to refuse repayment until we have received the goods back complete and intact.

If you would like to make use of your right of revocation, you carry the direct costs of the return of the goods in full height, this is consciously in such a way selected by us, in order to be able to offer you fair prices and to reduce for the sake of the environment the stream of packages.

You must return or hand over the goods to us immediately and in any case no later than 3 working days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline.

For the repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.


  1. Exceptions to the right of withdrawal

There is no right of withdrawal for:

  1. Failure to comply with the time limits set out in the points on the right of withdrawal and the consequences of withdrawal.
  2. Goods that are made/adapted or modified according to customer specifications or are clearly tailored to personal needs.
  3. Goods that are delivered sealed and whose seals have been opened or destroyed cannot be returned.
  4. In the event of damage(s) attributable to you, we have the right to refuse acceptance and to charge you the full purchase price.
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